Refunds & Cancellations
Our Refunds & Cancellation Policy
At Minted Crown, we are committed to providing exceptional treatments, premium products and outstanding customer service.
Because many of our treatments are personalised and time is reserved exclusively for you, the following policy applies to all appointments, products and gift vouchers.
We appreciate your understanding and cooperation in helping us provide the best possible experience for every client.
Treatments, Appointments & Products
Appointments
• Please provide at least 24 hours' notice if you need to cancel or reschedule.
• Appointments cancelled with less than 24 hours' notice or missed without notice may result in the loss of any booking deposit or promotional voucher.
Treatments
• Completed treatments are non-refundable.
• Treatment results vary depending on skin type, hair type, medical history and adherence to the recommended treatment plan.
Products
• Unopened and unused products may be returned within 7 days with proof of purchase.
• Opened skincare, tanning products and cosmetics cannot be returned unless faulty.
Gift Cards, Refunds & Contact Details
Gift Cards & Promotional Vouchers
• Valid for the period stated.
• Non-refundable.
• Cannot be exchanged for cash.
Approved Refunds
Where a refund has been approved, it will be processed using your original payment method. Please allow 5–10 business days for processing.